This is a nice large Home Depot therefore it has a full range of stock. I don't know if it's related to store size or what, but, it was difficult for me to find someone to help me find my product. Finally, I just popped over to Lowe's which is a few minutes away by foot.
The service at every Home Depot I've been to is superb. I frequent this location the most and it is no exception. My only complaint about this specific store is that you can't buy your wood and get it cut here because they don't have a wall saw (because they're only leasing the space or something like that) so you have to go to another location. For everything else, I would much rather come here than the hardware store a few doors down.
I generally have great experiences when I visit this location. Like all Home Depot locations, their scale is enormous and at times it can be difficult to track down an associate. As soon as you find one though, they are always willing and ready to help. If they don't know the answer, they will wander the aisles for you until they find someone who does. You'll have your parking validated so don't worry about finding parking on the street nearby.I always find the front entrance to be cluttered with buckets containing latest deals, this always makes the story look a little disorganized but overall a satisfactory shopping experience. No qualms with returning items too, big bonus.
By far one of the best Home Depots solely for their customer service. Yes, you may have to wait your turn of flag one down , but once you get their attention, it's all you baby. They really go out of their way to help you with every single thing.
Every time I come I find a helpful sales associate that helps me figure something out.Last time a spry mature gentleman helped me choose the best quiet space heater. I wish he was my grandpa he was so cute.Today I needed some special bulbs and a young associate brought me to the spot and helped me choose the right ones.Helpful and amusing. That's how I like to shop!g
This review is based solely on the customer service team, not the selection, quality or beauty of their home products.We recently tried to return a couple of items, one of them we didn't even have the receipt anymore because we had purchased it a while ago and never used it. The girl we spoke to was super helpful, told us that since we didn't have the receipt we would only get a store credit and was that ok with us. Well of course it is, most shops would pretty much tell us to get lost anyway!The item for which we had the receipt was a broken lightbulb that didn't work with our dimmer and started buzzing, so it was pretty much ready for the trash... She refunded us no problem and there we picked up a different lightbulb.WIth service like that, it makes you want to give them business because they don't make a fuss when things go wrong.So there, Home Depot, good job on training your customer service team because we will be back and continue shopping with you.
I've been here at least a dozen times and the staff have always been fantastic. They're knowledgeable and been able to help me with anything, whether it's just pointing me in the right direction, or measuring out the proper "L" bracket I need.
Sitting in a coffee shop, therefore, taking the time to clear out some of the drafts that have been sitting in my inbox for 4 months of local reviews in attempt to reduce my list one at a time (I have over 60 drafts). This used to be a Canadian tire. I arrived her and to my surprise the name changed. My heart was broken. I have an attachment to CND tire. I wanted to pay cash for tools so that I could get some CT money. I had no choice to come here. Got my tools but no CT money. Service was okay. Items are the same as a CT.
I just bought a fridge here, really, I just did, and even though it's not at my home just yet (as requested by me) I have to give the sales guy, and this store it's due. This is not the closest one to my house, and this is definitely an urban-city Home Depot. Located where all the hustle and bustle of Cambie/Broadway is strategically placed for those who don't have a car, right along a Skytrain line, yet they still have all the big stuff if you have a house.If you buy something here, you can get your parking reimbursed, as it's the same parking lot as that for Save On Foods and Winners. They have everything that other HD's have... from light bulbs, to tiles, to big appliances, and it's pretty easy to find some help lurking around the isles. It's a full on HD just put into a non-warehouse environment.The only beef I have.. and it's not their fault.. but more like their loss prevention.. is the shopping carts which have a mechanism that locks the wheels. Everytime I go.. and I need a cart, it's hard to find.. and when I find one.. it's impossible to move cause someone probably tried to take the thing off premises.. and the wheels are locked up, and impossible to move.. like a cave man rolling a cart with square wheels.One of the places I've used to buy pieces and parts for the current renovation going on. If you really walk around sometimes you find good deals... like my fridge.. as it was a display model, and luckily for me.. they can keep it there.. only for a short time.. before they ship it to me.. as I need to get the floor done before this new beauty comes. Good service, and convenient......
Had a few questions and was very busy to ask them when we were at the store. Gave them a quick call and spoke with a product knowledge specialist in the Kitchen / Bath department named Steve. Steve was able to answer all of my questions about custom orders, provide a basis of cost estimate, and let me know when the best time to come in if we had any other follow-up questions. Made my life very easy; Home Depot continues to be my first choice for no-nonsense inquiries and quick direct service in the area. Thank-you Steve.
Carey and Angela from their kitchen department were just amazing
One stop shopping for home improvement/ construction needs. Contractor desk staff are knowledgeable and not condescending to customers, even the ones who don't even know what a hammer is for.
Great service with friendly employees and always have everything I need.
Good choice of product, helpful staff and good prices. The big thing for me with any of these stores is their return policy. HD deserves 6 stars for this. No arguments, even without a receipt. Staff always courteous even when I try to take stuff back from other stores.
I went in last minute looking for a carpet for the London Home Show and I dealt with a gentleman (Rick) and his service was 5 stars.
I highly recommend anyone looking for carpeting to go in there and speak with him.
Typical HomeDepot. Not as big as the one on Wonderland but has everything you need
Typical Home Depot, spacious store and never a bad experience here
People are friendly and helpful.
Good location good selection. Pretty typical for a home depot.
Went in for some lighting and the sales guy was super knowledgable. Gave me a full demo of several different types of bulbs too, was pretty cool.
excellent location. Easy in and easy out.
The employees here are friendly and helpful. Great selection of most home improvement items. Returns are a breeze. Parking is plentiful. Less busy than the other locations.
Alright for pre-summer flowers pots / mother's and father day gifts as well. Paint is the best here but can quit expensive for a gallon, esp. when you need 4 or 5 ... that is all it really serves my self and sole purpose for heading over to the big box store ...'Name Depot., ... friendly folk though ...
Usually a pretty good selection, whether it be seasonal to lumber. Some of the staff need to learn their jobs better as they give wrong advice or just don't know.
No Complain at all I have every tings in this store. Friendly, knowledge and helpfully staff.
They have all my home building needs and actually cut the wood for me to make jobs easier. I recommend taking advantage of this cutting service to save you time!
All the associates are so helpful ❤
Staff very helpful an went pit side there area to help with mu questions
I can't say enough good things for this store. I feel like going back as the staff are all so helpful. An example is I went today for garden soil and the layout is so customer friendly. Carts were lined up neatly outside by parking area. Bags of assorted soils were neatly arranged in stacks on pallets outside. I was able to load what I needed, enter the store & make my purchase. A greeter was inside the door to direct customers to the area that had the goods asked for. The clerk asked me if I needed help to load my purchase. I will continue to go back to this location as they also have such good stock on hand.
Was there just yesterday for a few different things, we had a few associates come up to us and asked if we needed help. The two gentleman that helped was extremely nice and went above and beyond to make our experience a great one.
I always get good advices from this store. The staffs actually walk around and ask if you need help. This is especially true for the Plumbing section.
As a contractor been buying from Home Depot for years. Good customer services.
Best service I have ever had at any home improvement store in my 9yrs living in the calgary area. Was a very busy Saturday and a knowledgeable young man stayed with us for nearly 45mins helping us with a dropped ceiling and other supplies. We didn't even have to ask for help. He walked up and offered assistance, yes offered assistance.
He knew the products and when he did not know the answer to something was happy to say he did not know but would find someone that did.
While I have been here many times, I went in recently to do a reno on my garage which involved drywalling which I had never done before.
A staff person found the best staff to talk to me and they took a good 15 minutes explaining everything I would need, what to look out for and gave some good tips along the way.
Great store. Knowledgeable staff always go out of their way to help. But prices are creeping up. Shop around.
Pleins de produits et services!
Toujours satisfait des trouvailles que j'y fais. Très bon service à la clientèle.
À trois-rivières, c'est la quincaillerie où le service à la clientèle est le meilleur.
Une quincaillerie de luxe, avec une belle présentation et des produits exclusifs. Un must dans la région! Location d'outils un peu chère!
Excellent service de la part des employés. Contrairement à beaucoup d'autres bannières de quincailleries/centres de rénovations, il est facile de trouver un conseiller sur le plancher. Ils ont le plus grand choix d'outils à Trois-Rivières. Cependant, comme quelqu'un d'autre a mentionné précédemment, la location d'outils n'est pas compétitive au niveau des prix avec ce que l'on peut trouver ailleurs dans le coin.
I enjoy checking out their variety of items with my wife and dreaming of projects. I imagine that someone who actually owns a house would get more out of it, though.
Nous y sommes allés pour la première fois aujourd'hui. Nous avons été on ne peut plus surpris... Nous avons eu l'aide de 3 employés et tous les trois nous ont reçus avec le sourire et ont tous pris le temps de bien répondre à nos questions.
BRAVO ! à toute l'équipe, vous faites un travail excellent. Continuez :)
C'est toujours là que je vais quand j'ai besoin... Quoi dire de plus!?? ;-)
I would like to thank those directly and indirectly responsible for the service, we at Alumpro receive from the Home Depot Store in Thunder Bay.
I will admit we experienced issues in the beginning of our relationship but when I brought my concerns to the right people, changes were made and I learned at that time I had changes to make within my operations.
We now know what Home Depot means when they say; "Growing a business together". A very special thanks goes out to Brian, a Manager at the Pro Desk in Thunder Bay, ON, he has gone above and beyond to accommodate our needs for product and service, that we might in turn, service our Customers in a timely fashion.
All the best,
Mark Alexander &
the Alumpro Team
I called on May 14 regarding a barbecue listed in the local flyer, I had an associate named Sawyer, ask me the model # he then stated that they were outside and he would have to look and see how many they had, he would then call me back.
Less than 10 minutes later he called and confirmed they had approx. 12 in stock, I then asked him how do I go about purchasing one to be picked up at a later date. he provided the answered to all of my questions in a very professional manner. I went down a couple of hours to pay for my purchase the customer reps at the desk were very frantic, but also processed my purchase wonderfully. I picked my barbecue up two days later, although it took approx. 15 minutes to secure someone from seasonal for the carryout of my barbecue, all went smoothly. Great Service~!!
I went into this Home Depot looking for floor screws, the size I needed was not in the shelf asked a staff member to check the stock and sure enough they had 5 buckets on hand. The matter was finding them, So he had a few other staff looked high and low for them. They eventually found them up on the top shelf they offered to get them but it would take 10 more minutes so I told them not to sweat and just grabbed another size of screws They told me If I come back later they will be there. Great service from this location from the staff, not so satisfied with products not being stacked on reachable shelves at night.
Like most home depots, decently hard to find staff, but when you do, the staff here are quite helpful. Taught me to do plumbing for my kitchen sink
We were in the other day and dealt with Na'il and he was pleasant and knowledgable and we were guided to the exact location for the article we were looking for.
I usually dread asking a HD staff where anything is because they usually dont know or care, but I actually had a good experience with a couple of staff who knew where the stuff I was looking for was. kind of refreshing when they know where what you are looking for is and don't play at being ignorant.
I've always had good experiences at the Barrhaven Home Depot store. The Plumbing and Electrical people are generally fabulous, with lots of knowledgeable tips, good advice and a sympathetic approach to any of my construction challenges. Most of them just seem to really enjoy doing a great job.
They not only make shopping a nice experience, but they're also helpful with getting the right product for the job. Saves money in the long run.
Home hardware big store. Wait for sales unless you need it right there and then!
You can buy wood, nails, glue, toilets... Need I say more?
All HomeDepots should have similar layouts. Each store hides items in different aisles. Some items could be in two places so customers don't have to walk the entire store to find everything
Great selection of home improvement tools and gizmos
Fast and friendly service. Knowledgeable kitchen designer team. I will be back
Great experience every time I visit. Wide variety of tools and supplies to select from.
Bon service et exelent staff
The employees are always very eager to help!!! Great service!!
I've been to most of the hardware stores in Montreal and this one is by far the best.
Overall, could find better products than Reno Depot but prices are more expensive
Find everything you need. Qualified staff...when one is available...
Helpful staff, huge inventory
very happy overall , staff very polite, and good service .
Large inventory, they always have what I am looking for, they are loose on the cutting service in comparison to Rona where they charge you for every cut...
Find most things for your home, love the location.
Well stocked hardware store. Great staff when available.
Tool rental is available for almost any job you need. Truck rental is also available for when you buy way too many 2x4s and they dont in your 2007 Aveo.
4 star because i wanted harveys but this place has a subway.
I shop there almost every day the staff is very friendly and helpful and specially David the manager very professional in very nice
Staff member named Glen who works in the tools/hardware dept (aisle 12) is a great sport. Awesome guy who is smart as well that reaches out to help with initiative.
Very friendly staff with great customer service skills. We were looking for a specific type of mosaic that was unfortunately sold out at that location. Although it was sold out, multiple staff members assisted us to check whether we could purchase them at another store. I would like to mention that one of the associates, Jack, went above and beyond the customer's expectations by also recommending additional products that he found very helpful with kitchen renovation. Great work and thank you for the help team!
Great experiences here so far. Staff is very helpful.
Great Home Depot location.
Home Depot Bradford is by far the best Home Depot I have ever visited. I do alot of traveling to different cities and towns doing work and none has compared to the level of customer service (they make me smile the minute i walk in the door, they actually have sales associates who go aisle by aisle and ask you if you need any help, AND they even make great suggestions), they always have what i am looking for ( never out of stock), and they go above at the check out to ask what projects i am working on and make suggestions for next ones. Taylor and Adrian at the cutting center are amazing help! Thank You home depot Bradford!
Last night we headed to the Home Depot in Bradford to purchase a Washer & Dryer. Mitch in the appliance department was absolutely amazing, she has great product knowledge but above great Customer Service.
Although we can't get our Washer and Dryer until December (no fault of the Home Depot). Mitch set us up with a loaner washer and dryer until we get our new ones!!
If you need appliances, Home Depot is the place to go, and Mitch is the lady to see.
Thank you Mitch for all your hard work :-)
Every time I go to this store I get great service and great products. I have had the manager Kevin work closely with his staff and find exactly what I am looking for. I bought many things from this store just for the fact that the service and knowledge was great. I bought my hot tub there and I love it, it works great. I also bought a few BBQ and love them, and recently I bought a fire pit that was completely lost in the store but with the teams effort everyone managed to find me the fire pit. Love the store. Thanks Home Depot
Just phoned the Lumber department and got fantastic, professional and helpful service from Travis! Good job Travis, thank you!
They always have everything I need for my home projects. Very good staff very knowledgable.
just moved from langley....... So happy with the staff at this location. They help and care/!!!! Thanks for everything !!!
Great staff well stocked always very helpful.
Gotta like the depot... They really do help you get stuff done.
home depot cured my alopecia!
true story, i was in the chilliwack location shopping for rope, duct tape and gloves and made the mistake of ducking under the barricade of an aisle that had been cordoned off for safety. i was selecting some beautiful lime green double braided rope when a spool of aviation cable bonked me on the head, sending me unconscious into a stack of boxed chain.
i guess some boxes landed on me, because i lay there unconscious for the better part of 2 days and went completely unnoticed by staff until i awoke and tried to free myself. to their credit, when i was noticed, staff members were quick to provide first aid in the form of fluids and some spill absorption material (after 2 days out cold i had soiled myself something terrible), as well as giving me a 5% discount on my entire purchase!
a few days later i noticed new hair growth. my doc says the prolonged exposure to the zinc coating on the galvanized chain is most likely what kick started the hair growth.
today i am hairy as the back of chewbacca's hand, and i owe it all to the big box retailer, home depot. 5 out of 5!
I absolutely love this Home Depot. Once purchased several items and returned a few remaining items almost 2 years later (with receipt) and no questions asked. Big store with an easy layout. Staff are always knowledgeable and friendly. Have good, long operating hours. Have rented tools, truck and van on several occasions and never had any problems.
Usually the place to go after a Costco visit; friendly staff, however the lumber tends to have low in house stock due to their popularity and good location.
Usually have everything I need, ample parking, helpful staff, large garden center
Very good classes on home improvement! Free coffee and tim bits were nice too!
Great shopping experience. They ran out of vinyl tile samples in a specific colour but the person helping us opened a box and let us take a sheet for free. I've been able to find everything I need so far at Home Depot.
This is a pretty good Home Depot location, the store is massive and it has all the amenities you'd expect. Staff isn't too hard to find, they seem to have ample numbers on the floor at any given time and they are friendly and happy to help you find what you need.
Excellent customer service. Troy spent maybe an hour helping me choose the best materials and then he cut everything too. I've never reviewed a store before but I made the effort because I was so pleased with the service I received. Thanks Troy!
Make a visit for personal or business at least 2 times per week. Sometimes every day. Staff is friendly and knowledgeable to a degree, it's hit or miss. Usually the older folks know what is good. If you're doing anything paint related ask for J!
Staff are knowledgeable and able to assist with planning projects. Tool rentals are in good shape, additional help to pack vehicle. Parking entrance/exit a little congested.
Everything you need in one place for home renovation. Helpful and knowledgeable staff
Friendly staff, were able to find products with assistance. And it has a Subway inside.
This review should have happened a long time ago. We would like to apologize to all those mentioned in this review as well as those we may have forgotten to mention in this review that have helped us over the years with the renovations we have done. This store is exceptional, there is no other word for it. We have always received outstanding service from the employees at this location. It does not matter what section of the store we have dealt with sales, customer service, rentals, pro desk, greeters, returns etc they have all been outstanding. Something we have always liked is that if someone did not know something they would always take us to someone that did know the answer to the question we had. Heidi and I would like to personally thank the following people for always going above and beyond in helping us. Julie "Super Julie", Tara, George, Taryn, Peter, Angela, Laura, Dianna, Nat, Devin, Alexi, Charmain, Bill and Rosie. Thank you all so much for always looking after us so well. We have always really appreciated all of your time, effort and patience. Keep up the excellent work. Home Depot is really lucky to have such great staff like all of you working for them. We realize that Lyle no longer works at home depot but feel that it would not be right to not mention him in this review. From purely a customers view point Lyle was second to nobody when it came to customer service. We would hope that staff at the store that see this review and mention it to Lyle if they still have contact with him as he truly deserves to be recognized for how well he treated customers. Heidi and I wish all of you all the best in life and health and again thank you for all of your help.
Heidi and Mike
Always offered help. The cater to my kids when they are with me. The greeter remembers my kids and I.
Best customer service out of any HD ive been to.
The hot blonde chick that is always working the lumber till is a nice touch. Hire more people like her
I had a wonderful experience getting a plant there. The staff knew what they were doing and were very patient. Will come again.
This is my go-to place for home renovation supplies, it is a great store. My only beef is the cost for the fasteners is outrageous. I go to Wilway Lumber or Sabre Industrial supplies for my fasteners.
I was helped by a gentleman named Calvin on November 4th at this location and I must say this was my best experience at Home Depot! Calvin was very patient and took the time to answer all of my questions and explain everything in full detail! He was extremely professional, willing to help and share his expertise and very friendly as opposed to many other encounters with staff at different locations and in general, other stores. I was especially pleased that he even followed-up with my order the following day! I strongly recommend this location and in particular, suggest seeking Calvin for any advice or questions! He truly is an outstanding staff member and the company is lucky to have him on board!
Dunno about u guys but every time I go the CS always make my day. Sure some might just work normally, but friendly, helpful, and professional are what I saw. I HAD to write a review thats how impressive they are to me. My experience was great. Namely John from hardware, and Reva from rental.
Has a ton of home equipment there. Love the open and bright environment! I had fun exploring the place. :)
I ordered a dishwasher on homedepot website, but it was damaged during the delivery. I went to this homedepot to get solution and the kindly staff helped me to exchange a new one. they delivered the new one and took the damaged one within a week. I looooove their service.
Its a home depot.. Has all the home improvement stuff you need... But the parking lots sucks.. You have the tim hortons junkie on one side and the go station people seeking in on the other... But once you find a spot it's all good..
Very helpful staff with good variety of items. This store is one of my first stops whenever I need something.
Its a litle bit dificult to find some one if you need help
Really good store, sometimes hard to get help.
I'm in the store at least every other day. I'm doing a full renovation. Biggest complaint is having to HUNT DOWN help! I don't have that problem at Lowe's... just saying. Associates however, are very helpful for the most part and friendly
This HD seems to be better stocked than other area HD's. Staff was very helpful. Easy access.
Always has what we need to finish a quality renovation quickly!
The staff here are just amazing!!
Iven was fantastic. He vary nice and and always smieleing and vary help full. I give him 2 thumbs up. Great job Iven keep up the good work.
Clean store and this location has staff who will actually come to you to ask if you need help which is nice!
I find this location to be great. We are doing a basement reno, and they have helped us with everything along the way. The flooring, paint, kitchen, bath and lighting personnel were amazing. They were more than happy to share their knowledge and provide us the necessary insight into our renovation. I prefer this location to all other Home Depot locations, and constantly rave about their service. Furthermore, when I visit, they remember me and my reno.
I find that the staff here helps you out more than the Heartland location. Equipment rental guy that helped us was really helpful and took the time to explain how the rental would work and how to operate the equipment.
Bon service 😀
Excellent service dans la section bbq
Bon prix pour certain produits, grand magasin propre et courtois. Manque cependant de répondant ou de responsables..
Good services, nice people
Classique Home Dépôt.
Bon service très vaste choix d'article
J'ai toujours trouvé tout ce que cherche
Probably exactly what you would expect. Lots of parking.
Solid customer service and a local distributor of wink and home automation products.
I buy a lot of materials at home improvement stores, and HD is always my go to store. Lowe's has burned me more than once (making excuses about returns, difficult to find associates, associates in adjacent departments unwilling to help) while HD make returns incredibly easy and I am often approached and asked if I need assistance.
Good experience..found what i needed and associates were very helpful..had lots of pressure treated lumber to buy the guys were very helpful....so overall excellent experience
This is my go to store for stuff I need to fix things around my house.
Their prices can sometimes be a bit inflated so it is best to research online before hand.
I almost never use their staff for questions on what to get, as they don't know what I am talking about most of the time. However, they are very helpful tracking items down in the store.
Excellent service. Beaucoup de staff sur le plancher. Staff expérimenté nous orienté bien.
Super bon service par vickie dans les électroménager et en générale aussi
Went there for bathroom reno ideas and materials. Staff was helpful and found what we needed
Spent a long time looking around for a good deal on kitchen appliances for my new house. Everywhere else I went the sales people would ignore what I told them and up sell me on everything. At Home Depot I got excellent service, advice and exactly what I was looking for. No sales pitches for the things that I didn't need/want to pay for.
A year later I still have my fridge, stove, washer, dryer, and dish washer that I bought at Home Depot, but even more important is that I still appreciate them, the price I paid and the service I received.
I also used there financing plan and it worked great.
Overall: 5/5 no complaints!
On a fait une commande special pour un tapis. Tres bon service et recu le tout dans les délais annoncé!!
Bon prix en général et service correct.
Les conseillers sont bien présent sur le plancher et généralement qualifiés pour être en mesure de répondre à des questions techniques.
Needed to get blinds recently and the worker was super friendly towards is, have us great advice and suggestions for what we were looking for, even made jokes with my daughter, keeping her entertained.
Every time we need help they are always friendly and courteous
Conveniently located with lots of parking space. Contractor services are a bit pricey.
I received amazing customer service today. The best customer service!!! Kyle among other representatives came up offered assistence. They were eager, and very knowledgeable.
The Kids Workshop is a fantastic idea. The young lady running it is the ideal person for the job. All the kids attending seem to be having a great time, working in a safe environment and learning valuable skills.
Thanks for doing this!
Lots of very good, knowledgeable, older, experienced staff to help you out. Makes shopping much easier.
One of the better Home Depot's that actually have staff to help you out... I nearly fell over because I could actually get help. One cashier in particular is awesome. If you see her, you will know who she is.
Went to Home Depot today and had an amazing experience, Ally in the flooring department was very helpful and knowledgeable. She new the products and was able to help us out in picking blinds. She even had them cut to our size while we waited, total of 30 minutes!! Great job Ally, thanks!
This home depot is rarely out of stock on items i'm looking for. The staff has been helpful whenever I've been in. There was the odd time that I wasn't able to find someone to assist me, but I don't think I've ever left without what I was looking for.
Typical Home Depot you would expect with good product at prices typical to similar retailers.
Friendly staff and very knowledgeable. The staff was always able to point me towards the right direction to get what I'm looking for. Also, this store handles warranty items so seamlessly and made the process fast and not a burden like other large chain stores that I've dealt with.
I just wanted to take some time to acknowledge the great customer service I received today from Justin in the plumbing dept. He was very knowledgeable and professional.
Thanks Justin for helping me find everything I needed for my small project!
Great stores great service
Everything you need for home renos and repairs, but hard to find help and the place is really big.
Great selection, good sales. Can be hard to find what you're looking for but staff is helpful
Everything you need for the home - great advice when you need it and some good deals to be had. Driving in the car park can be a little crazy though.
Went in for a plumbing issue.
A young man who happened to be a third year plumbing apprentice showed us exactly what we needed and how to install it ourselves. Nothing like having a pro to give you some advice.
Also had a door problem .... We were eagerly and knowledgeably assisted by the assistant general manager Shel.
In and out in 15 fifteen minutes and had fun doing it.. great job guys!
A busy store, and it some times can be difficult to find an employee. However the staff,when you find one, have always been very helpful, offering great suggestions and advice.
Typically well stocked and staff are friendly. Can be hard to find a staff member sometimes. Best clearance for any location in Edmonton I have been to.
Everything I needed was in Stock. Slightly disorganized though. Some things are hard to find.
Staff is always friendly and helpful. Never have to wait to check out, there is always enough staff on the floor (I have been to other Home Depot where you had to go to customer service to get help in plumbing, paint etc)
great store, had to return few items at times and they managed to accept. good staff, friendly and professional...
Well organized and great staff. They may need more people as we've had difficulty getting help on occasions Comparing with other stores.
Generally quite a good home depot (I've been in a lot of these, and frequently)
Most of the staff is friendly other than a guy in appliances who is rude, unhelpful and has poor product knowledge. Most of the other staff are knowledgeable or can find you someone else that is.(what more can you ask really)
Store is tidy.
Manager is friendly.
Stock levels are usually pretty good.
This is my closes home depot so I am here very often. My biggest complaint is that this store has a clearance problem. Clearance products are barely marked down and often sit around for months as a result. Many times I've seen clearance product more expensive than current product prices because they have been there so long. It's a small thing, but it bothers me.
Excellent customer service! I frequent many Home Depot locations and this location has by far the most knowledgeable staff. Staff go out their way to help customers.
Fantastic location, it's brand new and is the largest Home Depot I have been to in a while. You will find any little thing you need for your home here. I came to this location to rent their cargo van. Very cheap price, no strings attached. Way better than UHaul for quick pick ups. Only cost me $28 with tax to bring home a dining table from another store. They didn't care what I was using the truck for, where as Lowe's does.
I stopped by this location to order a dishwasher, I showed the sales person the lower price of the competitor, he simply went online to confirm, verified the price I had produced, applied the additional discount offered by the competitor then applied 10% discount per their policy and proceeded to place the order. It was a walk in the park, excellent customer service, I will certainly go back to this location for every purchase.
I've lived in Pickering for the last five years and this place has progressively gotten better. More knowledgeable employees have been hired and customer service is friendly and patient.
Great hardware location
Service here is excellent.
Don't have the best clearance deals
Decent prices, good selection, and good customer service
I have always found this store and it's staff great! Staff will go out of their way to answer questions and help you get the best product for your project. Great selection of material.
Great service, no line ups at cash either!
Was very impressed by the employee in the electrical department who spent over 20 minutes trying to help me find an item that was in stock but no where to be found! We finally managed to find the item. All the staff was very helpfull.
Staff is very friendly and helpful. Good prices and good quality building materials.
Le magasin possède un bon inventaire et le personnel est professionnel .... à condition de demander à la bonne personne pour chaque département, il n'est pas rare d'entendre "ce n'est pas mon département" et de se faire référer à quelqu'un d'autre,
Personnel très sympathique!! Et offre un bon service
We were looking for some lumbers at HomeDepot Anjou last Sunday, every staff is so friendly and helpful. After have purchased the lumbers, i realized that i forgot to bring my renewed car insurance to rent a truck...the store manager Claire and Loris are so nice to offer us a delivery, even helped us to load the lumbers into the truck!
We've been at this store fairly frequently for some home reno projects in past months, i found the staffs in the store are quite knowledgeable about what they are selling, they always try to guide me through the best practice and point out the potential problem in my plan. We can see this HomeDepot will be our go-to store for our home reno projects for years to come.
Had a chat with the store manager about something I bought for my mother-inlaw 2 months ago (I'm in Ottawa and couldn't get back). She used it for a few minutes and couldn't really figure it out so I tried to return it. Store policy, unknown to me, was that this product was not returnable in that 90 day window; it could be replaced when broken. Anyways, the store manager understood and made it right. I'm very grateful and appreciate the service. HD seems to treat me right everywhere I go so they continue to get my shopping.
C'est homme dépôt
Everything you need for DYI projects! Staff always willing to help you.
We got some Home Depot Paul's here and some paint supplies and surprise it was fast and easy. We even had lunch at the subway inside the store. A Richard Trus review
Great selection of hardware tools, home appliances and products for your office/home. I like they're among the few retailers that have self service checkouts. Prices are high for many items.
Easy parking. Convenient stuff around it
I had a shed that was broken so I returned it and this location did not have any more left. Eventually I ended up speaking with one of the associates Morris who then went ahead and did everything he could to find me another one and arrange for it to be picked up at another location. With all of Morris' great help and great attitude it was all successful and I as a customer was satisfied.
Good job Morris!
Great service. Lots of parking. They always have what I need.
Poor product.... but exceptional customer service made up for it!
I purchased a cantilever umbrella from the wyecroft oaville location over a year ago. The umbrella snapped in half during a family bbq last week so I called the home depot call center for assistance. The call centre did nothing to assist and did nothing to address my concerns.
I decided to show up in store and discuss them matter with customer service. The first supervisor came over and suggested it was not a store issue and explained that I would have to deal with the manufacturer if the product was older then 3 months. Not good. I was upset to say the least and shocked by the fact that HD was not willing to stand behind their product especially when it could have resulted in serious injury. I was very upset, demanded a manager, and have to admit, I became quite beligerent. Ali, a manager in customer service, attempted to calm the situation and demonstrated the type of skills that separate HD from others in the home improvement category. Ali's level headed approach and professionalism was calming and allowed us to work through a solution.
Although I am not pleased with the quality of the cantilever umbrella I purchased. Ali did all the right things to ensure that this loyal Home depot shopper will continue to shop at the Home Hepot.
Thank you Ali!
Go there a lot for my DIY needs. Lots of selection, not always the best prices.
Fantastic community partners with my school. The staff here are extremely friendly and helpful when we need assistance, and they go the extra mile helping our students out with materials.
Very helpful in need of anything for home products. A bit pricey but indeed it is good to have here.
I always find a sales associate when I need help and have him/her help until I get what I need. I don't bother having someone paged because I have learned from other companies that it doesn't work many times.
If I am in a hurry I phone ahead and place an order and it is ready for pickup the following morning. I have read the reviews from others and they should try preordering like I do so someone can load their order when they arrive and pay.
As for anyone who has a Home Depot contractor do an install who they are not happy with they need to talk with the store manager who will make things right. Home Depot is very concerned about their customers and want to know when their contractors do not live up to the high standards expected of them. The same with rude, disrespectful employees and poor service. Speak to the store manager. That is what I do and I also talk with the manager about outstanding service from an employee. I believe that by doing this the store will provide better service to everyone. Be proactive so everyone can benefit.
I love Home Depot in general, and this location specifically, for the incredible customer service I've received on several visits. The staff are genuinely knowledgeable and helpful. Many times I've had them suggest a solution to my particular household problem that was both practical and economical, along with expert advice on how to make it happen. They have never tried to upsell me to get me to buy a more expensive product, and in fact often recommend a more economical option to one I'm considering. Once an employee even gave me a part I needed for free because he happened to have a spare and it wasn't something the store sold separately.
Staff is very cooperative and guide properly enabling us to take right & quick decisions to buy the appropriate products. It saves valuable time while shopping there.
Like every other home depot: prefer the Ancaster locations layout and staff though.
Need to fix a leaky faucet, and a worker here found me there right part in about 5 seconds.
People in general have a lot to say about 'large commercial hardware stores'. However, I like the Ancaster Home Depot. The staff has a lot of gems on-board and after going there on a regular basis you learn which ones are more helpful.
Hey Lynn H if you're reading, you're the best! Lynn walked me through the process of signing up for a contractor card, something I should have done years ago.
And to the person putting down the lady in the paint dept maybe you caught her on a bad day. She's a sweet lady and I've actually had the pleasure of dealing with her myself.
Easy to access. Well stocked and staff helpful.
It can be hit or miss. Generally the majority of the staff are great when you ask for help. Many just walk by though without acknowledging. Had a great experience in paint with an older dude who knew everything about paint. As well, was having a real issue finding the right plumbing parts and a young kid helped me out and he was great.
After I got a house it's been my go to for home improvement. Got a great deal on a Milwaukee drill driver combo.
Great. Wish stocks were better.
Went in not knowing my way around, everyone was very helpful. Had a lock rekeyed and extra keys made. Staff was very knowledgeable and pristine customer service. Will definitely be going back to this location. Thank you
My boyfriend and I came in to the store looking for a certain door, and lock set for our house. A gentleman came up and assisted us right away. We live 2 hours away so after we found the door and lock set he found us a cart, and helped us wrap the door with cardboard and packing wrap. Another employee assisted in the wrapping as well and had us out of there in 15 mins with everything we needed to complete the door.
Thank you so much for all of your help! We will be coming back for another door in the spring :)
Customer service is helpful and knowledgeable. Easy to get in and out with exactly what you were looking for.
The staff here are so friendly and extremely helpful! Im new at home improvements and everyone we have come across has been extremely knowledgeable and more then willing to help out
I like Home Depot for so many things. There lumber being inside for you to self choose is great. They have a great line and assortment of tools. Utmost, I have always had super service from all people.
Decent service, good inventory and reasonable prices.
Every "BIG BOX STORE" has it's drawbacks - some people can not find what they need and some people have problems finding an associate to help them. Home Depot is an all around good store - sometimes I come across a staff member that doesn't seem to care however this is not the norm. (If I do experience that type of input, I just move onto another staff member) . People tell me to go to Lowes next door because the prices are better and I have tried but I still feel better at Home Depot. Usually they have what I want and or they send me somewhere that has the item! Thanks Home Depot
Really awesome service. Would like to give shoutout to Shanna at Sales department. We have been helped every time from her with great advice as we renovated and maintained our new home
Amazing customer service in the store and on the phone, called the Circle store looking for someone to answer questions I had about a ceiling fan and it was the worst over the phone customer service I've ever had. Thank goodness for the South store!
usually have what i need and staff is great except you need a lot more!
A big thank you to Marc Trottier for helping me out the last time I was in the store. You work hard, have an uplifting personality and are exceptional at your job.
BEST CUSTOMER SERVICE... ALWAYS WILLING TO HELP
My go to home improvement store. Always have what I need. Clean store. Staff are decent.
Finding the right staff is key to getting the product I need (especially when I'm working at the edge of my skill level). Home Depot employs their share of fresh faced teens, but it's usually very easy to find someone experienced in the type of project I'm working on.
Busy place! All you need in one place
Need a product that's effective on clogged drains? Try Drain-FX! It's a revolutionary DIY plumbing tool that turns your average faucet into a high pressure drain cleaner. Drain-FX is available for purchase at your local Home Depot, see in store for more details.
Great help and advice from the paints department! Great bunch of knowledgeable staff, thanks for all the help with my geometrical design wall
Very positive experience! Jacqueline and Nicollette were extremely helpful at customer service.
Good store. Always stocked but can be a little junky.
Great service from Martin, very knowledgeable guy with passion to what he does at work.
Helpful staff you will find what you are looking for
The service I received at Home Depot from Chris Fleischmann in the Doors and Windows Department was Stellar! The intricacies of buying a patio door for my home was a bit overwhelming to me but Chris’s knowledge base, mindfulness, time, effort and support made this purchase a seamless and worry free endeavor. Chris also followed up after installation to ensure that the door was operating satisfactorily. I would recommend consulting Chris for any of your door or window requirements. You will not be disappointed.
The guys on the Pro Desk are very knowledgeable and very helpful, can't speak highly enough of them.
Must say, there are to many kids that do not know what they are doing and do not know the products in the lumber department. Need more experienced people.
Overall I am a contractor and I will use them for all my needs for my business.
Very helpful people!
Helpful staff. Usually I hate asking questions but don't mind the Midland hospitality.
Great customer service and friendly, knowledgeable people.
Having purchased flooring and paid cash for installation Have found the waiting for install completely unacceptable. Today discovered it shall be a month from the time of payment before I see the install. Slowest service in History and do not recommend anyone purchasing flooring from this Company
Friendly service. Clean bathrooms. Found everything I was looking for. Paint. Rollers. Brushes and sliding closet door hardware. Damage deposit, I always get u back. ;)
Great selection, prices, and quality. Not as well maintained as my usual Home Depot
Staff is very friendly and helpful. There's is a lot of staff available for help, and they always ask if help is needed. Very clean, and organized.
Fantastic choices; quick and easy to find what I need. Customer service was friendly and willing to help.
General manager will go out of his way to make the customer happy! ! Overall great service!
The customer service staff here are very knowledgeable and willing to help. However the store seems short staffed and they could definitely use more people on the floor.
I was in there yesterday and was really impressed at how helpful and friendly all the staff were. I had three different staff members go out of their way to do little things to help me out and I didn't even ask. They must have done some new customer service training because it was really impressive how nice they were.
Friendly and helpful staff
Good garden selection in the summer. Often have good deals too
The staff are knowledgeable on a range of topics and can always help with your questions. They have good payment options for large purchases.
Great store to shop at for all your home improvement needs in terms of quality, service and cost.
I have been there many times .This place is lacking when it comes to staff knowledge,but then I met A guy named Ross he knocked my socks off with ideas and improvements.He helped me make a Bbq and also how to properly do a fence on my property.I must say if you go there find Ross he knows what he is doing hands down best employee I seen down there in years.Hats off to him and I will be seeing him again soon for some garden ideas.
Still can't remember her name in paint but she is an amazing help last night and today she gave me the best customer service I've had in a very long time. Extremely helpful and even helped me in paint color choices and the one today matched my other paint perfectly. It's so nice to have someone know how to treat there customers. Could not say enough good things about her.
Our go to store for anything they carry. Quality is usually good or better, and if you can't find what you need, there's always someone to help. Garden center was a bit flooded; I expect watering of plants, but giant puddles suck to walk through. Selection of plants was great this season.
MUCH MUCH better service than the store on 137 and 127 ST. I even tried complaining to the manager and he could have cared less. If that had been my first experience with Home Depot I would have never gone back. The St Albert store is a little small but well run. For bigger selection and still good service try 50 ST and 137 Ave Clairview location.
We usually have very good experiences here. The store is well stocked and the staff helpful. They've recently expanded their appliance section, too.
The only issue we've had are special orders taking much longer than quoted - but this is the manufacturer's issue, not home depot's fault.
This is my first time to do an onlne review and i am doing this because of the outstanding Customer Service that i always receive whenever i go here to buy something, IT is funny, i live in the West End of the city but i always come here because of their exemplary Customer service. Gary has been always helpful and the rest of the people in the Customer Service, they are outstanding and their managers! I LOVE IT HERE!
The staff were amazing! Very friendly, very helpful! One staff member, Robert I think his name is, helped tremendously with a door knob with lock. Another staff also was very helpful when we looked at storm doors. Other staff approached us on their own and asked if they could help us!! The store itself is nice and well stocked. We live about 2 hours away from St Albert, and we will go back there again.
Hi my name is Rick. I was visiting your St. Albert location and was loading a tonne of materials in to the van with my 67 year old father. I could see the my dad was getting tired, so I approached a Home Depot employee, his name is Chris Thaxter, and asked him if he would give me a hand. Chris Thaxter immediately stopped what he was doing and helped me load every single last piece of material into the van. I also asked him for a few construction pointers. Chris was extremely polite, very knowledgeable and I believe that he went above and beyond when it comes to customer service. Keep up the great work Chris and the entire Home Depot Team. Thank You for your help and amazing hospitality :)
I feel like this is one of the hardest places to find what you are looking for. On this particular visit, it was about 15 minutes to find somebody to come and make one cut for a piece of wood for me!
Spend lots here but so much to see and do and build and renos and..... You get the idea... SMILE
Friendly, helpful staff and great logical layout.
Helpful cashier pointed out that I could save 50% by changing the purchase to individual light switches vs pre packaged bulk packaged with a current in store promotio.
Standard Home depot
I was there on a recent Saturday, and despite the store being absolutely packed, the staff was very friendly and helpful, I rented a truck to take my haul home and the people at the rental centre made it super easy.
Always clean and in order. Staff is helpful and knowledgeable
I like this location. Customer service and floor staff are friendly and helpful.
Better service and offerings than lowes down the street.
Lots of helpful staff
Looking for an electric barbecue, resourced on-line and drove an hour to Orleans. Bernie in Barbecues helped us out tremendously. Absolutely superb service. Pleasant and informative. Couldn't ask for better.
Great selection of hardware goodies. All you need to finish your reno in one spot!
Good location and fairly large and spacious store.
I go there often and overall I find the service very good. Sure there are times when there is no one around but mostly you can get help easily.
Very good service and decent prices make this place pretty cool for people doing DIY projects.
My experience at the chatham store was excellent, the staff not only knew what I wanted, they walked me to the aisle that it was located in, and the guy helping me even found me my product on sale at the clearance table!
Maybe the lady who had a problem with plumbing should have written the sku # down and brought it with her, or looked it up on one of the store computers?
Good selection. The staff are generally helpful. They often have good clearance items. The lumber yard is inside, so the wood is dry.
Had awesome service! Went in looking at samples of paint and learned some stuff about it!
We have had wonderful experiences with all the staff - especially the plumbing and the flooring folks. They are super knowledgeable, provide sound advice, and never "up sell." Everyone answers questions with a smile. The best Home Depot EVER and I've been to a lot.
I always seem to find help with my do it myself projects here. I really like their lumber and plumbing sections mostly.
Fair prices, they carry some specific items that cannot be found at the same type of store. Fairly knowledgeable staff.
Good service, big aisles and big selection.
The staff is very helpful, and I have always been able to find what I'm looking and at a good price.
Stocking could be improved, I usually come here looking for items and leave without a few things because I can't find them or they are out of stock. Better selection than Rona. Most of the regular staff I encounter are great, though sometimes it is hard to find someone.
Good prices good selection. Tool Rentals available.
Good. Staff isn't super helpful not many people know where stuff is. Had to ask 3 people to point me towards buckets..
My DIY center
Très bonne sélection de produits
Pour le personnel !!!!
J'ai toujours eu du bon service et de bons conseils...
Le service d'électricité tentent d'ajuster les prix en fonction de la concurrence. Super.
C'est un excellent home dépôt. Très accessible. Pas de traffic pour ceux de la rive nord.
Staff is really helpful. Always find what I need.
Excellente sélection de produit et bonne politique de service client. Manque souvent cruellement de service dans les rangées. Somme toute un des meilleurs endroit. N'ont pas le meilleur équipement pour livrer matériaux
L'accès au magasin se fait facilement et le stationnement est vaste depuis les deux boulevards. On trouve une belle sélection de produits dans ce magasin et les sections sont bien définies. C'est donc plutôt facile de s'y retrouver. Le personnel est prêt à servir et répondre aux questions; on a trouvé rapidement réponse à nos questions. Bonne expérience de magasinage dans l'ensemble. Fidèle à la bannière Home Dépôt.
Service courtois et poli
This particular store, in Woodstock, ON, Canada, has the most friendliest, helpful staff I have ever encountered. They don't say when inquired where a product is, "it's over there." I hate that, "it's over there." I have been over here and over there, that is why I sought you out. Not here, not here. I have had the staff take a product off the shelf and place it by the cash. I have been led each and every time to products and advice, and will continue to shop here due to the most excellent customer service I have received from this store.
Good staff and one of the best at having plumbing parts in stock.
Very friendly and knowledgeable staff.. There are a few times where they don't have certain items in stock though.. Wish they had a rewards program like their competition..
Very friendly and knowledgeable staff.. There are a few times where they don't have certain items in sick though..
People always there to assist with prompt service and help me take items to my car.
As most home Depot ..you can always find what you want
They are the best!!!!
Service staff was knowledgeable this time...
Wonderful Store...associates could not be better.
Had what I needed. Staff even helped me solve another material issue I had as well.
This place is sick, they have all kinds of badass tools to do killer things with. I take my kids here for their birthday parties and we have a blast all the time. Orange is my favourite colour.
Great customer service and huge selection. Only complaint is that some employees feel the need to provide an answer to your questions even if they don't really know.. As if we assume they know literally everything about everything in their store. Jesus, just say "I don't know, let me check." Morons.
What you would expect. At times could use more staff.
So big, so orange. Prices are alright and some of the staff are knowledgeable.
Good service, good products, knowledgeable & friendly staff
Always great customer service and usually always in stock
Shelves are stocked full. Staff kind of just walk around doing their own thing so if you want help you need to ask for it, no one is going to come ask you.
Good garden centre. They seem to have everything we need.
Even if I don't have to buy anything, I love hanging around the store checking a lot of their items.
Their customer service could need a nudge.
I just walked in to the store just before the closing time .I wanted to buy the stuff to repair my basement. Two guys were just walked in and they said they are starting the shift. But they helped me to find the items quickly and loaded the stuff to my cart too. You guys are amazing
Great products but it's hit or miss on finding helpful staff.
Great experience with the appliance sales staff and the window coverings staff as well. Helpful and knowledgeable.
Staff were helpful and they had everything I needed in stock.
Paula in the plant dept was so helpful...very knowledgeable and so willing to help...Thanks for the great service.
Usually has exactly what I need at pretty reasonable prices, Also I'm a big fan of Ridgid tools
Even better than belleville. Always had someone helping me, was able to find everything I needed
Recently had a fantastic experience with this store - everyone was extremely helpful and the manager Norm of the paint department made it one of the most pleasurable dealings I've had in a long time, and this was a $700 order - filled to perfection. If you haven't tried Home Depot, I would highly recommend it! I am a local contractor and they have completely changed my view of a big box store.
Rob Morrison - Keep On Rolling
Helpful staff, good selection and easy parking.
I find the staff way more helpful here than most home stores. The layout isn't as crazy as Rona.
Normally have what you're looking for. I like the emailed receipt.
My big box hardware store of choice since the staff have always been helpful and there's always something on sale i want. I'm hesitate to visit though since the colour orange makes me nauseous but I've found sunglasses help with that.
Good choice, reasonable prices and the staff were all helpful. But please HD as much as I like variety I'd much prefer constant layouit across all your stores. 3 days, 3 stores, 3 layouts.
Great selection at affordable prices. The staff here are very, very helpful. If you have a project you're starting to work on, I'd start here!
my wife and i were in the enterprise way store in kelowna, we had the best experience trying to buy lumber. WALLACE in the lumber dept went above and beyond fro us..we felt that he really cared about our needs.he is a great asset for home depot to have. if more sales people were like him shopping would be a great experience ..rgds ken hanson kelowna
I really like the pricing and selection at HD. Better than Rona, and their 'loss leaders' are unbeatable. I always read the flyer
I've had mixed experiences at this store and normally it's better to know exactly what you're looking for before you head in, but today the store staff were exceptionally helpful. I had a couple things I needed to pick up for a home project and happened to be looking at the power tools thinking it may be time for an upgrade to my existing tool set. Now hopefully I have the names right but Bea showed me the new DeWalt sets which, while unfortunately far outside my price range, was just awesome looking. She appeared quite knowledgeable about the very new product and was enthusiastic about talking about all the features. Next, Leanne showed me the Milwaukee tools I ended up purchasing. The current promo was a free circular saw AND job site radio with purchase of a four piece set. Leanne mentioned that this location was one of the few that received the larger 7 1/4 saws for the promo and she dug around in the back for me and managed to find the last one. I was sold on the set before learning about the larger saw but she went out of her way to get it for me. There was another guy working the power tools today who helped me find one of my original shopping list items but unfortunately I missed his name. But the three of these employees deserve recognition for my experience today.
Good shopping experience! Alot of the employees genuinely want to help you out!
They have the products I want at competitive prices. Some internet-complainers whine about the lack of service, but it's basically a warehouse for people who already know what they want. If it was flooded with employees to help/educate the people too lazy to do their own research, then prices would be higher. I'd prefer lower prices, since I am not too lazy to use the internet before shopping.
I must say the experiences vary here. Many helpful employees but some don't care or don't know much. It's a big box store with many employees, so it's expected. It can also get very busy during peak hours. If you want better service, go when it's not as busy and I found I'm more likely to get better attention.
Oh if you are not happy, talk to the managers first before complaining on Google. I found they are reasonable and some very helpful.
The best service!!! We custom ordered a storm door and received nothing but the utmost professional service and price!!! Would highly recommend!!
Very nice store excellent service. They should get the cold hardy windmill palms they will live here outdoors with winter protection.
Home depot, where you go to get cartons when you are about to move :D
I went in looking for a specific light bulb. They were sold out but the helpful staff notified me when they would be getting more in and told me how long the sale lasted so that I would get it at the best price.
The hours posted are NOT from HOME DEPOT. They have reported the CORRECT hours to Google yet Google does nothing to change them. (I personally sent them in last year to no avail) Also Google, once again it is SAINT JOHN not St John for the city name
Nice store, good display and garden center available for all seasons.
My brother and I each received great service from Andre when we bought our snow blowers on the same night just before a BIG snowstorm. He competently and cheerfully put two together very quickly for us while we waited. He is a model employee who deserves a pat on the back. I will also say that the lady who dealt with us at the customer service desk was equally effective, and very nice to us. The people they have working for them are top notch and know what good customer service is all about. Good service can sometimes be hard to come by but not at this place.
No LG warranty service in the Atlantic Canada provinces.
My wife and I bought a $3,000.00 LG fridge from Home Depot in July 2016. The fridge worked very well for a few weeks, then started making a very loud noise. We called the company that handles warranty service for LG, and they will not work on LG appliances under LG warranty, because LG does not pay their bills. They will do extended warranty service on LG products because it is another company that honours the warranty and are in good standing with the service company.
LG did tell us that there is a company that does service and for us to contact them, but they are located in the 519 area code. We told LG that that service company probably would not want to drive from south-western Ontario to do a service call.
So, there is NO ONE at this point who will do LG warranty service in the Atlantic Canada provinces. Home Depot Canada is aware of this fact, yet they continue to sell LG products.
LG did tell us that they will replace the fridge, but to date, that hasn't happened, so we have to assume that was said to shut us up.
Update: On October 26, LG sent my wife an email asking for all the information from us that they had asked many weeks earlier, such as the receipt from when we purchased the fridge, etc.. So we assume that they are going to pretend that they don't have our information to delay this even further.
We spent $7,000.00 on appliances at Home Depot with the majority of that spent on LG appliances when we moved to NB from Ontario in the past year. Never again. Our spending at Home Depot has ceased. Our buying LG products has ceased.
We will be pleased to update this immediately should LG honour their offer.
Update: mid October 2016....LG claims it is going to send an RGA by email to Home Depot for their cost of the fridge, authorizing them to collect the defective fridge and supply us with any other fridge of our choosing. As of the second week of November, nothing has taken place. I guess those emails apparently are slower than snail mail.
Update: November 26, 2016.....Home Depot in Saint John has received an RGA from LG to replace the fridge on November 29, 2016.
Update: November 29,2016......Home Depot does NOT have a replacement fridge on it's schedule for us today.
Update: December 2,2016.......A replacement fridge was delivered and set up and the previous fridge taken away. The new fridge is quiet and works well. The delivery people were polite, quick and efficient. Thank you LG and Home Depot.
A very nice store with tons of renovation, building materials, tools and more. I've bought a water filtration system, and an air compressor from this store and both have served me very well.
Great customer service. Particularly the rental equipment manager. I'm renovating a house and here about every other day.
A hardware store is a hardware store...but I have been in and out of this particular store for a month now, dealing with department after department, getting my business off the ground, and EVERY SINGLE PERSON I have interacted with there has been friendly, helpful, effective, service-oriented. To me, that speaks to the management of the place as well. So yes, 5 whole stars!
Typical home Depot. Staff more knowledgeable than others I've been to. Clean and bright
Don't listen to these "local guide " reviews. They are made by cry babies that expect a concierge to be at your beck and call as soon as you walk in the doors...anyways they are fine, just don't expect great service as a walk in ..why you ask? Cause contractors are more important than you are ya putz...they spend more cash.
Homeless people live in the sheds. Great customer service, and plenty of good quality stock.
Always friendly and willing to help. Able to get in and out quickly! Love the self check out option.
Huge selection of hardware, tools, materials, and indoor/outdoor products. Staff is very helpful and there's always someone around who can answer technical questions.
There is no lack of service at this HD. The employees are knowledgeable and personable. It is a smaller store than Walker, but there is no lack of friendly service.
Excellent service, the staff are knowledgeable and always willing to help out.
Always find what I need amazing customer service can be busy on weekends
Good smaller Home Depot. Usually slower than the Walker road location so you can get help faster and easier. It appears like it has fewer items, but I am unsure.
Great store, great prices and great staff.
Always good stuff on clearance love it
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I always get good advise and service from every employee I dealt with.
Order online and pick in store! Save yourself all the trouble of searching through the aisles! Competitively priced too.
Normally very well treated. Friendly staff can respond most questions. It would be 5 stars if it wasn't for the the price of goods. But I guess everything comes at a price.
We were shopping for a washing machine and Lenny was our salesperson. He took the time to explain all the good and strong points of different makes.He listened to what we needed. We had an amazing service from him and he knew his product very well. We were very impressed by him. A very good salesperson. Very highly recommended.
Guy Prevost and Chantal De Celles
As a member of the construction Industry, this is by far my favorite store. Open as of 6AM for contractors, friendly and helpful staff and I really appreciate the ability to return items without having a receipt on hand. Being able to associate it back to my credit card living room just getting a store voucher is Awesome! This was, no more foraging through the shoebox to find the receipt.
Courteous staff, lots of good deals and specials.
Always seems to be a pleasant experience shopping here. Staff are friendly, and twice as numerous as to Reno Depot.
I was shopping for a refrigerator and Lenny had put my mind to rest as he was a competent, friendly and resourceful salesman. He took my requests I was looking for into consideration. After a few short minutes I had found the refrigerator I was looking for. He explained the features, warranty and delivery in a simple form factor. I could easily see that he loves his job. I was completely satisfied with my experience at Home Depot Pointe-Claire and it will be my first stop for any future purchases.
Thank-you Lenny for making my shopping experience a pleasant one.
Got our kitchen done by Home depot recently and had fantastic service. Thank you Lindsay and your install team for always answering all my questions and emails. The kitchen looks amazing. Also used Home Depot's services for carpet install and bought all construction material. They make it very easy and always have knowledgeable staff.
The staff are pretty much always easy to find, are willing to help, and are generally knowledgeable in the section in which they work. Usually they will go beyond the basics with you and explain in detail which products you'll need for a given job.
The exception is often the weekends - I get the impression their weekend staff is part-time and not as comfortable with the products they sell.
Prices are pretty good, and their inventory usually matches what they advertise online.
Exceptional customer service!!!
Always smiling, motivated and helpful team. Clean and organized!!!
Don't mind to pay a little extra and drive longer (Although I have another Home Depot and Reno Depot much closer).
Congratulations for excellent job!!!
JUSTIN IN BUILDING MATERIALS WAS SUPER HELPFUL. AND COURTEOUS. GO SEE HIM IF YOU NEED ANYTHING FROM THIS LOCATION.
Rarely can you find a good costumer service anymore. Here the Staff are courteous, cheerful, and give you full attention. The manager should be commended for training his staff well.
The only problem I have is they don't always have everything and most items are priced a little higher than the competitors. Nevertheless, I enjoy shopping here.
Always helpful there.
K so its my first time going into this home depot I'm lost I have no idea where to go and find a certain type of ruining look around for a bit I see one of the workers his name is John what a great guy I asked him can you help me find this type of screw he's like okay so we find it about 15 minutes later and it's the right thickness right type of screw just not the same length so he tells me I'm going to cut it down to the right length goes all out of his way to go and get it cut beings it back to me now my heavy table is put together fall on four legs with all the right pieces thank you again John for helping me out the best I'm shopping here from now on for my stuff great service you guys keep up the great work.
Great selection and super helpful staff. I spend way too much time here.
There's no doubt in my mind. HD has the best deals, and best selection. I'll usually drive further than other box stores cuz it's worth it!
Manager took the time to help out with price match, because inventory didn't match product. She called other stores to physically check inventory for product for me, so i wouldn't waste my gas. Very friendly service.
I have been using Home Depot Brampton north for over eight years. I have always experienced excellent service! Being a very happy outgoing individual, I have always received the same experience back from the associates here! Keep up the great work guys!!! Nicholas
awesome place if you are into DIY (do it yourself)
you can find everything here.. and at a very reasonable price
with so many product choices to choose from
also they finance major products which are costly so no worries on that too .
Great location and time well stocked. Getting help can be difficult as staff is often helping many people at the same time.
Excellent location to be at. Could shop for home improvement needs and take a bite at many of the restaurants available next to it or watch a movie. Not your usual boring isolated Homedepot.
Great experience knowledgeable employees into the subject which ever department you ask question
Good Store, great staff, solid customer service. Darryl in contractor desk is awesome.
I drive all the way to this store when other stores can't help me. Only complaint is its too far for me.
Other Home Depots should use this store as a example of what a home depot should be
Same as all other Home Depots I've visited; happy, helpful, and friendly!
They price match + additional 10% for my purchases on the spot after verifying the competitor's site.
Staffs walking around the aisles are very knowledgeable about home projects, the store layout, and are friendly. Staffs at the main customer service counter can help you page more knowledgeable staffs but it could take awhile for them to come.
I've tried all of the local hardware stores over the last 15 years. Lots of knowledgeable staff even when busy. Great customer service for returns/exchanges and even electronic receipts. Reasonable prices. Can't be beat since Totem was acquired.
A good quick stop for that stuff you forgot, but more expensive than most places (especially for lumber). Some of the staff are really excellent and helpful at getting you what you need for your project.
The company values says it all just visit a store and ask an associate to show its core values and youll see what exaxtly i mean
Good staff, nice store and very child friendly.
Everything you need, and a very friendly staff. Some really great sales right around Christmas
Large center with friendly staff. Never have had a bad experience at this location.
It's ok when you know what you're doing. Friendly stuff trying to help you. At least...
Definitely better than Rona which is very much just vaste of your time.
Great Customer Service. Very friendly staff.
Don't need to say much. Home Depot is the go to place for home projects. The prices often beat local competition by a large margin.
To the management and sales team at this Lacewood location thank you so much for going above and beyond. Searching for a sale item for half hour for us! Happy holidays to you. G Ryan.
I have been there any number of times. The staff have helped me with projects, credit, ordering and cutting in-store blinds, and most recently getting a quote for a set of kitchen cabinets. I have had great customer service in almost all departments--I must admit the 'almost' is because the paint department employees do seem more curt and harried, as there is usually a line of people vying for their attention, but when you get to the front of the line YOU are their focus just like the person ahead of you was a minute before.
We had no trouble finding staff and they were very helpful. Lots of choice.
This is a dangerous place for me: it's like a toy store, and I can't walk in without buying something! This is where I bought most of the materials I've needed for various renos and projects around the house. I appreciate being able to pick out my own wood in the clearly-lit, well organized aisles. I've bought quite a few tools here on sale, but normally the prices are bit high.
Very good selection of products. I usually find what I'm looking for.
Awesome and friendly customer service. Always willing to help even if they don't know the answer. Made us feel like valuable customers.
Been there a lot lately and have to say excellent staff. Knowledgeable and helpful, They saved me money too.
They have a variety of hardware items, lots to choose from. The staff are super helpful, always willing to answer my questions and try to find possible solutions to what I needed to do.
The store is well stocked and almost always has what I'm looking for in an easy-to-find and clean setup. The staff, when you can find one, are capable. Sandy is amazing and really knows her stuff.
Great service and product's, always support your store
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Close to Costco. A plus.
The staff is really helpful and nice, if u can find one that's available.
Some very knowledgeable staff. A few saved me time and money on some diy projects.
Great home depot location. Quality of staff is A+ in this location. Popular location so tools section may not have all tools available all the time
Home depot customer service is top notch. If your unhappy, they will find a way to make your purchase worth while. Nice staff and great customer experience. Shout out to the customer service phone support who made my experience even better. Thank you
Came here recently to pick up some basic tools and items for a small project. A very friendly and helpful employee helped me find everything I was looking for and even gave me some sound advice. Will definitely come back here in the future for any home-improvement needs.
Neither I nor my young friend know bupkis about house maintenance, so we read up in Consumer Reports and on the Internet and off we went.
The department boss in Paint was incredibly kind and helpful, making sure we had everything we needed, and nothing we didn't need, to do the job. She not only took us around to get the paint and equipment, she made sure we knew what it was for and gave us tips on how to do what we wanted faster, for less, steering us to a better paint and a slightly different colour which, when she showed it to us dry, really was what I wanted.
Absolutely the BEST customer service I have ever come across, and we'll be back. In fact, I might just take up DIY to have an excuse to go more often!
Good service and lots of selection... and about average for a Home Depot. No complaints
Lots of selection and friendly staff. I always find what I'm looking for at Home Depot.
Excellent, reliable service, from a company I can trust. They have everything you could need. The staff tend to go out of their way to help here, which is not always the case with their competition. Store is organized, clean. Efficient service. Rarely overpriced, but you get good quality for what you're paying when that happens; overall it's pretty reasonable. Receipts e-mailed to buyer. Awesome company.
Home depot has what you need for your home Reno project. I'm not accustomed to the layout at this location but otherwise a good store. People are helpful but sometimes hard to find a staff.
I've been going here for years for home renovations. Excellent employees. Ask for Jorge or Jim. They also have the most amazing employee in the paint department I've ever seen. She's so knowledgeable, fast and always friendly. Please tell their managers to give them a raise. They work hard.
Massive. Reasonably well laid out. Has most anything you would need for a home reno project.
Sûrement pas le service à la clientèle, mes ont trouvé ce qu'il nous faut quand même merci
Demander et appliquer les rabais des autres banières... bon rapport qualité/choix/prix
Vast selection of Martha Stewart's Living product line.
Very helpful! They can assist you with your project by giving you useful tips
Bravo à toute l'équipe !
Très bon service!
It's a Home Depot like others
Excellente sélection de produits. Les prix sont compétitifs et les spéciaux souvent bien intéressants. Parfois, on peut faire des trouvailles dans la section liquidation à l'arrière. Le personnel est connaissant et disponible.
Bon service meilleur qualite et choix
Great service, the sales people at this Home Depot were very helpful helping me find everything i was looking for.
Mathew Bouchard helped us chose our backsplash grout explained step by step to my husband how to apply it ... Walked us around the store making sure we had all the tools we needed then escorted us to the cash and out the door. Nicest guy ever and the best service we've ever had ! My husband will be going back just to be served by him now ! I work in the service industry and its so nice to be served by someone who clearly loves their job! Thank you.
I found the staff both very friendly and knowledgeable.
I like going there...they have tools
They sold me a whirly thingy. It is very whirly.
Highly recommended for materials for DIY.
DO NOT BUY THE STEEL!
Friendly knowledgeable staff.
For tools shop around, home depot somethings has the appropriate tools otherwise try Canadian tire.
6 month update. This is my local store. Everytime I go in there i keep getting blown by the customer service. Love this store and the staff. Raised my 4 star to a 5 star rating. Super friendly and knowledgeable people working there. Wouldn't have had the confidence to tackle some projects without their advice.
Great place for me to grab some last minute tools and equipment to fix that leakage! Great customer service, love the place!
Great selection of tools and items. Large parking lot available. Has self-checkout options.
Over the last 3 years I have renovated all of the rooms in my house. As this store is on my way home from work I have called in hundreds of times. I have always found the stock to be good and sensibly located. The staff have always been knowledgable and helpful. Access and parking are great. The opening hours work well for me. Possible improvements for me would be Aeroplan points with each purchase and more modern styles of plumbing and lighting. I went instead to Rona and IKEA respectively for these items.
What you expect from Home Depot. Plenty of parking, large garden center, knowledgeable staff, but you may have to walk around for quite a while before you find one to talk to.
Great location and great service.
Big parking lot and the service is good. Make sure you track down the person for the department.
A popular home depot for those in Vancouver and Burnaby, located right off of boundary, so often stock is lower in comparison to other stores. Do check online or over the phone for availability of items before going.
I remember the staff used to approach individuals asking if they need assistance, but lately I've found myself wandering around looking for a staff to help me and they always appear too busy to help.
Nevertheless, when I do get helped, staff point me in the right direction, or walk me to the product I'm looking for.
Clean store, generally are stocked up, never seen big line ups. Friendly staff.
I always driving by this location is a mandatory stop for me. There's always something to be fix at the house. So here obviously is the place to get things. Real quick...
Picked up some philips hue lights here. They really have everything. Associates were helpful for finding what I was looking for.
I was on a job with my staff locally and a piece of our equipment that was essential to our completing the job broke: I came to the Home Depot and was greeted by Harry who went beyond the extra mile to help resolve my problem. Harry was outstanding and a credit to the organization! He was brilliant: accommodating, showed initiative and helped me with a creative solution that allowed us to complete our work. Terrific experience!
Friendly and helpful staff. Took the kids there on a Saturday for the monthly workshop and everyone had fun!
Hands down the best Home Depot store in GTA. Two people I would specifically love to commend and praise are Mr Abdullah and Mr Mahendra in Appliance dept. I now live in Brampton and have about 6 HomeDepots that are in my vicinity and yet I prefer to come to this store because of the service and offers they give me. Amazing people work here
Update: yet again another positive experience buying from this store as I benefitted up to $200 buying my gas range here
Having spent many hours in hardware stores for our renovations I can say this is by far the best home depot we've been in. Lots of staff on hand to help out and offer suggestions (although I have to say when its busy or during the day there seems to be less staff around to help - go in the evening and off times less busy and more help ;)). Like the variety of products and prices fair too.
Home Depot, more saving more doing! The store truly portrays that statement!
I always find everything I need here.
love me some home depot can usually always find what i need and the staff are super nice and helpful
Saw what I needed, but also needed it delivered, talked to the but in contractor section, took all my info and quantity I wanted, arranged to have it delivered next morning, delivery was right on time, the delivery driver put all 39 bundles into my garage. Fast and curious from start to finish. Only thing I find is delivery price is a bit much, but when I lived in Scarborough, Lowe's charged the same delivery price.
I enjoy the staff at this store, and go fairly often to pickup the items we need for our home to help fix things. One employee in particular, by the name of Hamilton, in the screws/nails.hardware and lock department has always been extremely helpful and resourceful. He is great person to talk to. Anyways, good staff here and it's always excellent to find the items I need when I need them. Would like to see a few other items but the selection is great for the city our size.
Thank you Richard for helping us in the key cutting section. Great customer service!
First time in 15 years I visited a Home Depot where EVERYONE helped me in each aisle where I needed assistance. Furthermore I was greeted with smiles and good mornings from 2 random floor staffs combined with the 3 who assisted me in finding my products which were in stock. Then I had the most pleasant cashier associate be cheerful and it just made my day. So it is evident that in addition to product avaialbility, I always appreciate good service. As a result, I will most likely be visiting this location again over others and instead of competitors. I hope that team gets recognition! Superb job and great location!
Looking for a product that will unclog your drain? Try Drain-FX! It's a revolutionary DIY plumbing tool that turns your average faucet into a high pressure drain cleaner. Drain-FX is available for purchase at your local Home Depot (2911 Eglinton Avenue East, Toronto, ON M1J 2E5), see in store for more details.
Great for Price Matching.... I always buy from here
Love the guys at pro desk!!
Love that place but hard to find straight peace of wood
Friendly staff that are easy to find. Staff are knowledgeable of the products and which isle to find them.
Great service. When they do not have something they will tell you where to get it.
It's a home improvement store - not destinatio